Privacy

 At Maison Louis Marie, LLC (“we”, “our”,  or “us”), your privacy is of the utmost importance. Thank you for taking the time to read our privacy policy (the “Privacy Policy”). 

This Privacy Policy sets out how we collect, use, process, store, share and disclose your personal information on https://maisonlouismarie.com/ (the “Website”) and in providing our ecommerce services (collectively, the “Services”). 

If you are our customer or subscriber, or just visiting our store, this policy applies to you. By accessing and using our Services you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.

What you should know:

  • This Privacy Policy is supported by other notices, including our Terms of Service.
  • We use trusted payment processors. When you check out with us with your payment card or mobile payment service (for example, Apple Pay), rest assured that these transactions are secure.
  • We use other service providers. We work with companies who provide us with cloud hosting facilities, marketing and advertising services, and other such services supporting our business, and contractually require that these services do not ‘sell or share’ your personal information. 
  • We do not ‘sell’ your data for any monetary benefit, but new state privacy laws may classify some of our advertising partner disclosures as ‘sales’. We work with advertising services such as Google and Facebook, who may receive your personal information from us in order to show you more relevant offers on their websites, apps and services. These disclosures are now considered a ‘sale or share’ under California law, and ‘targeted advertising’ under other state privacy laws.  You can opt out of these disclosures and the related targeted advertising at any time using the instructions we provide below.
  • We take reasonable steps to ensure the security of your data, including with our business partners and service providers. 

    You can contact us about your privacy whenever you have questions or wish to exercise your legal rights. We may be reached at privacy@maisonlouismarie.com..   
    You can learn more about our privacy practices below.

    When We Collect Information

    We may collect personal information that you provide when you:

    • Visit our Website.
    • Use our Services.
    • Create an account with us.
    • Sign up for our email newsletter, SMS, or other communications.
    • Participate in one of our surveys, sweepstakes or contests.
    • Post feedback, comments or reviews.
    • Use the live chat feature on our Website.
    • Interact with our company on social media.
    • Contact us.

     

    Types Of Personal Information We Collect

    Information you provide directly:

    • Contact details such as your name, email address, postal address, and phone number.
    • Information from your inquiries into our services, or how you otherwise indicate you may be interested in our services.
    • Preferences and other profile information.
    • The personal data you provide when you complete surveys, reviews, and respond to quizzes or otherwise provide use with comments or feedback.
    • Information when you use our interactive chat, which may include providing your contact information.
    • Payment information such as credit and debit card numbers.

     

    Information we automatically collect:

    • Metadata and analytics for your use of our Services, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages.
    • We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services and to personalize your experience with our Services. Learn more about our cookie use below.

      Information from third parties:

      • If your social media posts tag us. We may collect these posts and re-post them on our social media or upload them to our Services.
      • When you interact with our accounts on our community forums or through our brand or community forums on a social media platform, we may collect certain information that you or the platform make available to us such as Website metadata analytics (above), your social media account ID, your social media ‘likes’, click-throughs to our Website, or custom interactions.


        We may also make inferences about you such as your interests that we believe are relevant to you and your household based on the information we have collected.

        How We Use Your Information

        We use the personal information we collect for the following purposes:

        • To operate and improve our Services.
        • To process payments securely.
        • For customer support.
        • To communicate with you, including via our newsletter and SMS. Refer to our Mobile Terms of Service here. 
        • For marketing and advertising, including to recommend products you may be interested in (based on past purchases or expressed interests, store interactions, or contextually if within the same product category), and send you relevant offers and marketing materials. 
        • To conduct surveys, contests, and sweepstakes.
        • For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.
        • With your consent.


        How We Disclose Your Personal Information

        We may disclose your information with your consent. We may also share your information with our corporate affiliates, as well as vendors or service providers who:

        • Help us manage our website, Services or communicate with you. Our key service providers include;  
          • eCommerce: Shopify, Paypal, Apple, Recharge   
          • Website/Services: Shopify, Google, Crazy Egg, Yotpo, Cloudflare    
          • Communications: Klaviyo, Help Scout   
        • Manage and optimize our Services.
        • Help us provide our chat service. This may include disclosure of the communications with our service provider, Help Scout. The contents of the communications will not be used for any purpose other than to support us, but are also subject to Help Scout’s applicable terms of use, privacy and security policies which can be found here.
        • Provide marketing and advertising services (see ‘Use Of Cookies And Tracking Technologies’ for more information on your choices with these services).

        In addition:

        • We may share your personal information in order to: 
          • Protect the legal rights of our company, our employees, our agents, and our affiliates.
          • Protect the safety and security of our customers.
          • Detect and protect against fraud.
          • Comply with law or legal process.
        • We may share your personal information as part of a business transition.
          • We may also share your personal information with prospective purchasers exclusively to evaluate the proposed transaction.
          • We may also share your personal information with another company that buys the assets or stock in us. That company may use and disclose personal information for purposes similar to those described in this Privacy Policy.

          We may share de-identified, aggregate, or anonymous information for any purpose. This means that the information we share does not identify specific individuals, or is combined with other data to protect your privacy.

           

          Social Features

          You may also choose to use Social Features on the Website and app, such as by posting a review, reacting to someone else’s review, or logging into the Website with your username and password for another website (for example, using “Facebook Connect”). The use of such a feature may allow us to collect (or the other party to share) information about you, including your personal information.


          If you choose to “like” or “share” content or post information using Social Feature, that information may be publicly displayed, and the other party may have access to certain information about you and your use of the Site. 


          Similarly, if you interact with us through Social Features, we may have access to information about you (for example, if you “like” or “follow” our page on another website). Please note that if you mention or comment about Maison Louis Marie or our Website in your post to another platform, that platform may allow us to publish your post on our Website.

           

          Your Privacy Choices

          You have the right to exercise the following choices with our use of your personal information:

          • Access the personal information we maintain about you. 
          • Delete the personal information we maintain about you. 
          • Correct inaccurate personal information we maintain about you
          • Opt out of certain uses of your personal information, notably:
            • Email marketing. You can unsubscribe to our email list by clicking the unsubscribe link at the bottom of marketing emails.
            • SMS marketing. You can opt out at any time by replying STOP to +1(888)903-5608.
            • Targeted advertising. Please refer to the ‘Use of Cookies and Tracking Technologies’ section below to learn how to opt out of personalized ads on our Website or third-party websites. 

          You can exercise these rights by contacting us at privacy@maisonlouismarie.com. 

           

          Use Of Cookies And Tracking Technologies

          Like many companies, we use cookies and similar technologies (such as clear gifs, pixels, web beacons, tags, and similar technologies) to collect information about your browsing activities, your interactions with websites and our Services, and to serve tailored ads and for the purposes described in this Privacy Policy. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:

          • Using our Cookie Preferences. You can opt out of our use of cookies and similar tracking technologies via our cookie preferences center here.
          • Global Privacy Control. We honor the Global Privacy Control (“GPC”). If you have an account with us, and visit our Website with the GPC signal enabled while logged into your account, we will associate your opt out with your account and apply your preference across browsers and devices where you are logged in, and to your account generally. You can sign up for the GPC by downloading the browser extension at https://globalprivacycontrol.org/.
          • Blocking Cookies In Your Browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
          • Through the Digital Advertising Alliance’s opt-out tools at www.aboutads.info 
          • Directly through our key advertising providers:

          Please note that because some of these opt-out mechanisms are specific to the device or browser on which they are exercised, you may need to opt out on every browser and device that you use.

           

          Security

          We protect information we collect about you by maintaining physical, electronic and procedural safeguards designed to prevent unauthorized access to user data retained in our servers, however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. We take reasonable precautions to protect your information both online and offline. The servers on which we store data are kept in a secure environment.


          Retention

          We will retain your information for as long as your account or inquiry is active or as needed to provide you with the website or any requested services, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your Personal Information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your Personal Information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.


          U.S. State-Specific Disclosure

          Some U.S. states have enacted comprehensive privacy laws. The California Consumer Privacy Act, as amended by the California Privacy Rights Act or “CPRA” (collectively, the “CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), Utah Consumer Privacy Act (“UCPA”), Oregon Consumer Privacy Act (“OCPA”), Texas Data Privacy and Security Act (“TXDPSA”), and Montana Consumer Data Privacy Act (“MCDPA”) create additional privacy obligations for businesses and provide their residents with additional privacy rights.
          Additional Privacy Rights:
          In addition to the rights granted above, if you are a resident of California, Virginia, Colorado, Connecticut, Utah, Oregon, Texas, or Montana , you have the right to:

          • Opt out of the “sale” or “share” of your personal information for targeted advertising.
            • Some third party cookies placed on our website may be considered a ‘sale’ or a ‘share’ for the purposes of targeted advertising. You may opt out of such cookies as detailed in ‘Use Of Cookies And Tracking Technologies’ section (above). 

          Appeal:
          If we deny your privacy request, you may appeal that decision by emailing us at privacy@maisonmarielouis.com. If you are still unsatisfied with our response, you have the right to file a complaint with your state attorney general.


          UK/EEA Residents Notice

          Residents of the United Kingdom (“UK”) and European Economic Area (“EEA”) are provided certain privacy rights under the UK and EU General Data Protection Regulations (“GDPR”).
          Legal Basis:
          Under the GDPR, we process Personal Data under the following legal bases:

          Processing Activity

          Legal Basis under GDPR

          Placement of cookies on our Website

          Consent

          Implementing our chat function or other customer support function 

          Contract Fulfillment

          Improving our Website and Services

          Legitimate Interest

          Product, Marketing or Service-Related Communications 

          Legitimate Interest

           

          Controller Designation:

          Under the GDPR, we are designated as a “Controller.”

          Cross-Border Data Transfers: 

          Our retail Services are directed and offered only to individuals within supported regions in the United States. All data is stored in the United States. As such, if you are a resident of the EEA, UK, or Switzerland, we may transfer to, and store the data we collect about you, to countries other than the country in which the data was originally collected, including the United States. Those countries may not have equivalent data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the EEA, UK, and Switzerland. We rely on Standard Contractual Clauses (“SCCs”) for the transfer of personal data to countries that have not received an applicable adequacy decision, as well as the UK’s International Data Transfer Addendum to the SCCs.

          For more information on cross-border transfers of your Personal Data or the appropriate safeguards in place, please contact us at privacy@maisonlouismarie.com. 

          Additional Rights for UK or EEA Residents:

          In addition to the rights granted above, if you are a UK or EEA resident, the GDPR grants you the right to lodge a complaint against us with your local data protection authority. You can find your data protection authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en. 

          Children’s Privacy

          We do not intentionally collect any personal information from children under the age of 13 (or 16 in California). If you are under the age of 13 (or 16 in California), please ask a parent or guardian for help in using our website or purchasing any products. If you believe we have obtained personal information associated with children under the age of 13 (or 16 in California), please contact us at privacy@maisonlouismarie.com and we will delete it.  

          Third-Party Links On Our Website

          Our Services may contain links to other websites or services. We do not exercise control over the information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

          Changes To This Privacy Policy

          We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on this page with a “Last Updated” effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Services. 

          Contact Us

          If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact us by email at Privacy@maisonlouismarie.com or at:

          Maison Louis Marie

          3820 Medford St., Los Angeles, CA 90063