Shipping Policy

Receiving your order

  • Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take up to 48 hours for shipments to be dispatched.
  • We work closely with our shipment partner to minimize the potential impact of custom delays on our international customers.
  • We do not ship on weekends or holidays.

Carriers

Maison Louis Marie uses 2 different carriers:

  • FedEx 
  • USPS (United States Postal Services) 

Please Note: We only use FEDEX Smartpost for P.O. boxes, APO and FPO addresses.

When using USPS carrier, we are not responsible for any loss or theft when the package has been delivered to the address with the tracking number as a proof of delivery.

We do offer free shipping with FEDEX ground on orders over $150. If signature is required please select FEDEX GROUND WITH SIGNATURE.

Delivery times vary according to your selected delivery address and the time of day you place your order. WE ARE NOT RESPONSIBLE  for USPS or Fedex shipping delays, if any delays should occur please contact your carrier directly. 

USPS: 1-800-222-1811

FEDEX: 1 (800) 463-3339

If you wish to receive your package on a certain date, we do offer 2 faster and guaranteed delivery methods: Fedex First overnight and Fedex 2 days Saturday delivery.

WE DO NOT MAKE ANY CHANGES TO THE SHIPPING ADDRESS ONCE THE PACKAGE HAS SHIPPED.

 

Insurance

All items are insured against theft and accidental damage while in transit from Maison Louis Marie to this shipping address. Once your items have been delivered to the specific delivery address they are no longer covered by insurance and we are not responsible for theft. 

Can I Check my Order 

Once your order has shipped you will receive an automatic email with your tracking number and method of shipping.

Eau de Toilette Restriction

The US department of transportation does not allow pressurized or flammable items to be shipped by air. As a result order containing our Eau de Toilette products must be delivered via our Ground option. Due to these restrictions these items cannot be sent to international shipping addresses at this time. In the meantime we suggest that you select a different shipping destination within the U.S.