Refund Policy

Personal and home fragrances : All sales are final, no refund or exchanges.

Bags: We accept refunds or exchanges within 3 days of receiving shipment, bag needs to be in mint condition and packed in dust covers. Please follow our steps below.

Damages:

We replace items if they are defective or damaged within 3 days of delivery. If you need to exchange an item who was defective or damaged.
We will require:
Full details of your customer order number, which is provided in the invoice that arrives with your order, together with details of the items you wish to return.
A picture of the damaged item or send the damaged item back to us before any exchange.
Steps to return damages returns or exchanges:
Follow our 4 steps return above or contact our customer service: info@maisonlouismarie.com 
Please follow the 4 steps outlined below to return your goods to Maison Louis Marie LLC:
step 1.
Please email our customer services team at info@maisonlouismarie.com to obtain a return authorization number (RAN). You will need to provide full details of your customer order number, which is provided in the invoice that arrives with your order, together with details of the items you wish to return.
step 2.
Once you have received your RAN, please include it on your shipping label and in a note within the box with the product name to be replaced. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
step 3.
Please return your package by recorded delivery and send us the tracking number (retaining your recorded delivery receipt as proof of postage).
step 4.
All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer  exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by Maison Louis Marie LLC as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info@maisonlouismarie.com.
  
Shipping
To return your product, you should mail your product to: 
Maison Louis Marie LLC
915 Mateo, Suite 201, Los angeles, California, US, 90021
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.